Shipping Policy
At Caliane , we do everything we can to ensure that your order reaches you quickly, safely and in the best possible conditions.
📦 Order processing times
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All orders are processed within 24 to 48 business hours (excluding weekends and holidays).
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You will receive a confirmation email as soon as your package is shipped, with a tracking number to track your delivery in real time.
đź“Ť Delivery areas
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We currently deliver to mainland France and Belgium .
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For any international delivery requests, please contact us at caliane@outlook.be .
⏱️ Estimated delivery times
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France & Belgium: 2 to 5 working days after dispatch.
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Delivery times may vary slightly depending on your location or during busy periods (sales, holidays, etc.).
đź’¶ Delivery costs
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Shipping costs are calculated automatically at checkout, based on weight and destination.
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Free delivery from a certain purchase amount (exact amount specified at checkout, if there is a current offer).
📦 Discreet packaging
All our products are shipped in neutral and discreet packaging , without explicit mention of the contents, in order to guarantee your confidentiality .
âť— Important information
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Please ensure that the delivery address provided is correct and complete. Caliane cannot be held responsible for delays or losses due to an incorrect address.
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If you do not receive your order after the estimated time, please contact us promptly at caliane@outlook.be with your order number.
We do our utmost to ensure your experience is smooth and enjoyable, from ordering to receipt.
Thank you for trusting Caliane đź’š