Privacy Policy

At Caliane , we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, and protect your information when you make purchases on our site or interact with our services.

1. Information collected

When you visit our site or make a purchase, we collect certain personal information to process your orders and improve your shopping experience. This information may include:

Personal information: first name, last name, email address, delivery address, telephone number.
Payment information: Information relating to payments by credit card or PayPal. We do not store your credit card information; it is processed directly by our secure payment partners.
Browsing data: IP address, browser type, pages viewed, time of visit, and other information related to your use of the site.

2. Use of Information

We use the information collected to:

Process your orders and manage product shipping.
Improve our customer service by responding to your requests, comments and questions.
Send you information related to your orders , including confirmations, status updates and tracking information.
Improve our site and services to provide you with a smoother and more personalized shopping experience.
Send you marketing communications , only if you have opted in to receive our offers and information by email. You can unsubscribe at any time.

3. Data protection

We take appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, disclosure, alteration, or destruction. All sensitive information (such as payment information) is processed via an SSL encrypted connection.

4. Sharing of information

We do not sell, rent, or share your personal information with third parties for commercial purposes. However, we may share certain information with:

Delivery partners to ensure the shipment of your orders.
Payment providers (PayPal, banking services) to process your transactions securely.
Legal authorities if we are required to do so by law or if we believe it is necessary to protect our rights or the safety of our users.

5. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device that help us analyze site usage and personalize your visits. You can manage or disable cookies through your browser settings, but this may affect some website functionality.

6. Data retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law, tax, or accounting requirements. Once the retention period has expired, your data will be deleted or anonymized.

7. Your rights

In accordance with data protection legislation, you have the right to:

Access your personal data that we hold.
Correct or update your personal information if it is incorrect.
Request the deletion of your personal data under certain conditions.
Withdraw your consent to marketing communications at any time.

To exercise these rights, please contact us at caliane@outlook.be .

8. Changes to the Privacy Policy

We reserve the right to update this privacy policy at any time to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on this page with the updated date.

9. Contact

If you have any questions about this privacy policy or how we process your personal data, please do not hesitate to contact us:

📧 Email: caliane@outlook.be

📞 Phone: +33 7 43 30 35 83

Caliane is committed to respecting your privacy and protecting your personal information. Thank you for placing your trust in our store!